Return policy

Returns & Right of Withdrawal

14-day right of withdrawal

Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days after the day on which they, or a third party designated by them, receive the order, without giving a reason.

To exercise your right of withdrawal, you must inform Limbal Eye within this 14-day period by a clear statement that you wish to withdraw from the purchase. You may do this through our online withdrawal function or by contacting us at bluelimbalring@gmail.com.

After notifying us of your withdrawal, you have 14 days to return the eligible product.

Contact lenses and hygiene

Contact lenses are sealed products for health and hygiene reasons. Where the statutory hygiene exception applies, the right of withdrawal no longer applies once the protective seal of the product has been broken after delivery.

Opening the outer shipping envelope or parcel does not by itself remove the right of withdrawal. The protective product seal must remain intact.

Return address

Limbal Eye
Bandelier 19
4208 CB Gorinchem
The Netherlands

Return shipping costs

The customer is responsible for the direct cost of returning a product under the statutory right of withdrawal, unless the product was defective, damaged or incorrectly supplied by Limbal Eye.

Refunds

Following a valid withdrawal, we will refund the payments covered by the withdrawal, including standard outbound delivery costs where required by law.

We may withhold reimbursement until we have received the returned goods or until you provide proof that the goods have been returned, whichever occurs first.

Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed.

Damaged, defective or incorrect products

If you receive a damaged, defective or incorrect item, please contact us at bluelimbalring@gmail.com. Your statutory rights regarding defective or non-conforming products remain unaffected.