Warranty & Complaints
Legal Guarantee
All products sold by Limbal Eye are covered by the statutory legal guarantee applicable under Dutch and European consumer law.
This means that the products you receive must conform to the purchase agreement and have the qualities that you may reasonably expect from them under normal use.
If you receive a product that is defective, damaged, incorrect, or otherwise does not conform to the agreement, please contact us as soon as possible.
Please include your:
- Full name
- Order number
- Description of the issue
- Photos of the product and packaging where relevant
You can contact us at:
Email: bluelimbalring@gmail.com
If the statutory legal guarantee applies, Limbal Eye will provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include replacement of the product, another suitable remedy, or a refund where legally required.
Your statutory guarantee rights are separate from your right of withdrawal and are not limited by our Return Policy.
Complaints
If you have a complaint about a product, your order, delivery, payment, or our service, please contact us using the details below:
Email: bluelimbalring@gmail.com
Please include your full name, order number, and a clear description of your complaint.
We aim to acknowledge your complaint as soon as possible and to provide a substantive response within 14 days of receiving it. If we require additional time to investigate your complaint, we will inform you.
We will handle complaints in accordance with applicable Dutch and European consumer law.