Limbal Eye

Last updated: 7 October 2026

These Terms and Conditions apply to purchases made through limbaleye.com.

Please read these Terms and Conditions carefully before placing an order.

1. About Limbal Eye

The seller is:  Limbal Eye

In these Terms and Conditions, Limbal Eye may also be referred to as “we”, “us”, “our” or “the Seller”.

2. Applicability

These Terms and Conditions apply to all offers, orders and purchase agreements concluded through the Limbal Eye webshop.

The Terms and Conditions are made available before or at the time an order is placed and can be viewed and saved electronically.

Nothing in these Terms and Conditions limits mandatory rights that consumers have under Dutch or European consumer law.

3. Products

Limbal Eye sells cosmetic contact lenses and related products.

We aim to provide accurate and complete information about our products, including relevant specifications such as:

• Quantity
• Diameter (DIA)
• Graphic diameter (G.DIA)
• Base curve (BC)
• Material
• Water content
• Replacement frequency
• Available powers, where applicable

Product images are intended to represent the product as accurately as possible. The appearance of contact lenses may vary depending on natural eye colour, lighting, screen settings and other individual factors.

Obvious typographical, technical or pricing errors do not bind Limbal Eye.

Customers should read and follow all instructions and warnings supplied with the product.

4. Prices and additional costs

All prices shown on our webshop include VAT where applicable.

Shipping costs and any other applicable charges are displayed before the customer completes the purchase.

For orders delivered outside the European Union, customs duties, import taxes or local charges may apply. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

The total amount payable is shown before the order is placed.

5. Orders and formation of the agreement

An order is placed when the customer completes the checkout process and confirms the order with an obligation to pay.

After an order is placed, the customer will receive an order confirmation by email.

Limbal Eye may refuse or cancel an order where there is a legitimate reason, including:

• suspected fraud or misuse;
• incorrect or incomplete customer information;
• unsuccessful payment;
• an obvious pricing or technical error;
• legal restrictions;
• inability to supply the ordered product.

If Limbal Eye cancels an order that has already been paid, the relevant payment will be refunded.

6. Payment

Available payment methods are shown during checkout.

Payments are processed through authorised third-party payment service providers available through our checkout.

The total amount payable, including applicable taxes and shipping costs, is shown before the customer confirms the order.

Orders will normally only be processed after payment has been successfully authorised or received.

Limbal Eye does not independently use payment information for unrelated purposes.

7. Shipping and delivery

Orders are normally processed within 1–3 business days.

Orders are primarily shipped from the Netherlands using PostNL. Depending on the destination, final delivery may be completed by another local postal carrier.

Estimated delivery times after dispatch are:

Netherlands: approximately 2–5 business days
Europe: approximately 3–10 business days
Outside Europe: approximately 10–14 business days

These delivery times are estimates. Customs processing, public holidays, carrier disruptions or other circumstances may affect delivery.

Customers are responsible for providing a correct and complete shipping address.

Limbal Eye remains responsible for its legal obligations concerning delivery.

For consumer purchases, the risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, receives the products.

8. Right of withdrawal

Consumers generally have a statutory right to withdraw from an eligible online purchase within 14 days without giving a reason.

The withdrawal period generally begins on the day after the consumer, or a third party designated by the consumer, receives the product.

To exercise the right of withdrawal, the consumer must inform Limbal Eye within the withdrawal period by a clear statement.

Consumers can do this:

• through our Exercise your Right of Withdrawal function on the website; or
• by emailing bluelimbalring@gmail.com.

After notifying Limbal Eye of the withdrawal, the eligible product must be returned within the applicable statutory return period.

Please see our separate Return Policy for the full return procedure.

9. Hygiene exception for contact lenses

Contact lenses are sealed products that may be unsuitable for return for reasons of health protection or hygiene once their protective seal has been broken after delivery.

Where the statutory hygiene exception applies, the right of withdrawal no longer applies once the relevant protective product seal has been broken.

Opening the outer shipping envelope or shipping parcel alone does not automatically remove the right of withdrawal.

This hygiene exception does not affect the consumer’s statutory rights if a product is defective, damaged, incorrectly supplied or otherwise does not conform to the agreement.

10. Returns

Eligible returns should be sent to:

Limbal Eye
Bandelier 19
4208 CB Gorinchem
The Netherlands

The consumer is responsible for the direct cost of returning a product under the statutory right of withdrawal unless the product is defective, damaged or incorrectly supplied, or where applicable law requires otherwise.

Customers are advised to keep proof of return shipment until the return has been processed.

For complete details, please see our Return Policy.

11. Refunds

Following a valid exercise of the right of withdrawal, Limbal Eye will refund the payments covered by the withdrawal in accordance with applicable consumer law.

This includes standard outbound delivery costs where legally required.

We may withhold reimbursement until we have received the returned products or until the consumer provides evidence that the products have been returned, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

12. Legal guarantee and conformity

All products sold to consumers by Limbal Eye are covered by the applicable statutory legal guarantee.

This means that a product must conform to the purchase agreement and have the qualities that a consumer may reasonably expect from it under normal use.

If a product is defective, damaged, incorrectly supplied or otherwise does not conform to the agreement, the customer should contact Limbal Eye.

Where the statutory guarantee applies, Limbal Eye will provide the remedy required by applicable law. This may include replacement, repair where appropriate, a price reduction or a refund depending on the circumstances.

These rights are separate from the right of withdrawal.

13. Complaints

Complaints concerning products, orders, delivery, payment or customer service can be submitted to:

Email: bluelimbalring@gmail.com
Telephone: +31 6 16286633

Please include your name, order number and a clear description of the complaint.

We aim to provide a substantive response within 14 days of receiving a complaint.

If additional time is reasonably required to investigate the complaint, we will inform the customer.

Further information can be found on our Warranty & Complaints page.

14. Contact lens use and safety

Customers must follow the instructions, warnings and recommended hygiene practices supplied with the contact lenses.

Do not use contact lenses if the lens or relevant packaging is damaged.

Do not sleep in the lenses unless the manufacturer expressly states that the specific product is suitable for overnight wear.

If you experience persistent pain, significant redness, irritation, unusual sensitivity or changes in vision, discontinue use and seek appropriate professional advice.

Limbal Eye does not provide medical diagnosis or treatment, and information on the website does not replace professional medical or optometric advice.

15. Liability

Limbal Eye is responsible for loss or damage where liability follows from applicable law.

Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is not permitted by law.

Mandatory consumer rights remain unaffected.

16. Privacy

Limbal Eye processes personal information in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).

Full information about how personal data is collected, used, stored and shared is available in our separate Privacy Policy.

17. Intellectual property

Unless otherwise stated, the Limbal Eye name, branding, photographs, graphics, text and other website content are protected by applicable intellectual property rights.

Such material may not be copied, reproduced, distributed or commercially used without permission except where permitted by law.

18. Force majeure

Limbal Eye is not responsible for a delay or failure to perform an obligation where this is caused by circumstances outside its reasonable control, to the extent permitted by applicable law.

This may include major carrier disruptions, natural disasters, government measures, infrastructure failures or other exceptional circumstances.

Mandatory consumer rights remain unaffected.

19. Changes to these Terms and Conditions

Limbal Eye may update these Terms and Conditions from time to time.

The version applicable to a purchase is generally the version made available when the customer placed the order.

Changes will not retroactively remove rights already acquired under an existing consumer agreement.

20. Applicable law and disputes

These Terms and Conditions and purchase agreements with Limbal Eye are governed by Dutch law.

For consumers residing outside the Netherlands, this choice of law does not remove mandatory consumer protections that would otherwise apply under applicable law.

Disputes may be submitted to a competent court in accordance with applicable law.

21. Contact information

For questions regarding these Terms and Conditions or an order, contact:

Email: bluelimbalring@gmail.com
Telephone: +31 6 16286633